I had a great time training the staff of NNPC medical Lagos on customer service, i started by telling them that, they are the tools for outstanding service that if they love, value, and cherish themselves they'll find it easier to manifest great service to their patients.
The 21st century customer wants:
1. Empathy
2. Quick response
3. Suprise
4. Assurance
5. proactivity.
And all of that, stems out of passion for customers and a desire to enhance people.
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