the power of service

The etymology of the word ‘Service’ is from the Greek word, ’DIAKONIA’ which means to: wait upon, to host or to attend to. Karl Albrecht defined service as work done by one person for the benefit of another. Service is about helping and improving lives of your customers. A true service-driven company is obsessed with customer service and not profit making. For anyone to qualify as a member of an organization, that person must first regard himself as a servant of that organization; which means that everyone within a given organization must be conscious of the service rendered to customers.
Japanese entrepreneur Kenosuke Matsusshita spoke beautifully when he said, “The purpose of an enterprise is to contribute to society; profits come only in proportion to contribution. Profit is a result, not a goal.” In one eastern religion they have a mantra “service before self”. The beautiful thing about all of this is that, when we serve people money will serve us.