Saturday, May 23, 2009

KNOW YOUR STRENGHT

KNOW YOUR STRENGTH

We live in a world of hyper-competition and ever increasing information. There are lots of companies, products, services and individuals competing for our attention, time and money. We are bombarded with information on a regular basis, but in the midst of the noise and turbulence, you will agree with me, if you take the pains to observe that some individuals, organizations, products and services stand out in the crowd. If you see a herd of sheep and one of them is red, that red sheep will definitely catch your attention because of its outstanding color.

To succeed in the 21st century, whether you are an organization or individual you must identify what makes you different from the rest and perfect it. It is your distinctiveness and the ability to connect with people and solve their problems that make you stand out from the crowd. Your unique strength is what is considered as your sword or weapon of war. You will be defeated if you do not know your weapon of war.

We live in a world that constantly suggests to us that focusing on a lot of things is the key to the vault of success. But that is a lie. For example some companies might start with the fast food business and when there is a little decline in sales instead of re-strategizing to boost sales they become apprehensive and start selling every other thing that they think will help them grow and consequently become a jack of contracting, recharge card sales, sale of clothes, etc., and are not known for a specific thing and are therefore a master of none. There is one thing that you can do better than a lot of people. That is what separates you; that is your core and you need time and patience to be a master at it.

As talented as Jay Jay Okocha is, he is not a good goal keeper. This is because goal keeping is not his area of strength. But put him in the place of his strength and all his capacity will become evident and in the process, the team benefits.

Thursday, May 21, 2009

customer service for hospitals




i had great time speaking to the stAFF OF shawsand hospital.

TAKE RESPONSIBILITY

We live in a world that teaches people directly and indirectly how to blame people and circumstances when their lives are not moving in the direction they envisaged. That way of thinking keeps people in one position and they watch life pass them by because they have an excuse why they won’t make a move.
You must realize that problems and challenges are a part of life. You can’t take them away, but you can take responsibility by looking for the opportunities within them.
“I’ve got a problem”
The young man had just come up to Dr. Norman Vincent pearl on 5th avenue in new York city he gripped Dr. pearl and said, “ please help me I can’t handle my problems. They are too much.”
Dr. Pearl said, “I’ve got to give a talk if you’ll let go of my lapel, I’ll show you a place where there are people with no problems.”
The desperate man said, “if you could do that I’ll give anything to go there.”
He took him to the forest lawn cemetery in new York city and dr. pearl said, “look, there are 150,000 people there. And I happen to know that none of them have problems.”